Refund policy

Damaged or wrong item replacement

Every Fazal Shawl piece is checked before dispatch. If your order arrives damaged, defective, or is not the item you ordered, we will replace it free of charge.

How to request a replacement

• Contact us on WhatsApp at 0300 8604660 within 48 hours of delivery.
• Share your order number along with clear photos or a short video of the item and its packaging.
• Once confirmed, we will arrange the replacement.

Please note

• We do not offer returns, exchanges or refunds for change of mind or colour preference.
• Handwoven and hand-embroidered shawls may have slight irregularities in weave or colour – these are part of the handmade craft and are not considered defects.
• Items must be unused, unwashed and in their original packaging for a replacement.